BT AI | Live Transcripts

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network_check

Connection Quality — explained

What each number on a call tells you

A phone call is two streams of tiny audio packets — one coming in (the caller, what the AI hears) and one going out (the AI's voice, what the caller hears). These numbers measure how cleanly those packets flow.

call_receivedLoss In

% of the caller's audio packets that went missing. High = the AI hears the caller cutting out. The most reliable number here. Under 1% is great; over 8% sounds badly broken.

call_madeLoss Out

% of our outgoing packets the caller's phone reported losing — i.e. the caller hears the AI cutting out. Only available when the phone line reports it back; a 0 can mean "no data", not always "perfect".

speedThroughput

Roughly how much audio data is flowing in, in kbps. A normal voice call sits around 64–80 kbps. It's an estimate from packet counts, not an exact byte measurement.

graphic_eqJitter

How uneven the packet timing is, in milliseconds. Packets arriving at irregular gaps make audio sound robotic or stuttery even when nothing is lost. Under 30 ms is good; over 50 ms is audible.

timerLatency

Round-trip delay in milliseconds — the "walkie-talkie lag" feeling. Under 150 ms is good; over 300 ms causes people to talk over each other. Needs the phone line to report back, so it may show 0.

grainPkt Rate

Packets received per second right now. A healthy voice call holds steady around 50/s. A dropping rate means audio is faltering.

verifiedThe badge (Excellent → Poor)

A one-glance rating based on the worse of Loss In / Loss Out. If it says FAIR or POOR, check which Loss side is high to see whose audio is suffering, then Jitter/Latency for why.

timeline

Packet Monitor — full history

Every per-second reading for this channel

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graphic_eq

AI Audio Stream — full history

Every stream reading, gap and stall for this call

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