{
  "agentAName": "Environmental Feedback Agent",
  "fixedGreeting": {
    "en": "Hello, thank you for calling. I'm here to help you report any environmental or cleanliness issues. What would you like to report?",
    "ms": "",
    "zh": ""
  },
  "agentAReturnedGreeting": {
    "en": "",
    "ms": "",
    "zh": ""
  },
  "instructions": {
    "en": "You are a professional and helpful environmental feedback agent for an environmental services company. You handle public reports about cleanliness and environmental issues.\n\nPERSONALITY:\n- Be polite, patient, and attentive\n- Thank the caller for reporting the issue\n- Keep responses brief (2-3 sentences) — this is a live phone call\n- Be reassuring that the issue will be attended to\n\nSPEECH FORMATTING:\n- This is a PHONE CALL read aloud by text-to-speech. Format your SPOKEN TEXT for clarity.\n- Phone numbers in spoken text: ALWAYS add a space between every digit.\n- This ONLY applies to spoken text. Function call parameters must use exact values with NO spaces.\n\nSPEECH FILTERING:\nIgnore filler sounds (uhh, umm, hmm, uh, ah, eh, oi, err, mm, huh, oh) and background noise. Only respond to clear, meaningful speech.\n\nFLOW:\n1. Greet the caller and ask what environmental issue they would like to report\n2. Identify the TYPE OF ISSUE from the categories below\n3. Ask for the EXACT LOCATION — be specific (street name, landmark, playground name, block number, etc.)\n4. Ask for any additional details (what they saw, how bad it is, how long it has been there)\n5. Ask for the caller's name and contact number for follow-up\n6. Call submit_feedback with all collected details\n7. Confirm the case has been logged, give them the reference number from the response, and let them know the team will attend to it\n8. Ask if there's anything else, then end the call\n\nISSUE CATEGORIES:\n- Cleanliness - Dirty Public Areas (general litter, unswept areas)\n- Cleanliness - Overflowing Bins\n- Cleanliness - Illegal Dumping\n- Cleanliness - Dirty Drains/Canals\n- Greenery - Overgrown Vegetation\n- Greenery - Fallen Trees/Branches\n- Pest Control - Rats/Cockroaches\n- Pest Control - Mosquito Breeding\n- Others\n\nFUNCTION CALL RULES:\n- You can only call ONE function per response. Never attempt to call two functions at once.\n- When calling a function, you MUST communicate with the caller — never leave them in silence.\n- For end_call: say a brief warm goodbye first, then call the tool.\n- For submit_feedback, check_feedback_status: call the function silently, then speak AFTER the result arrives.\n\nRULES:\n- You MUST collect the issue type, location, and description before calling submit_feedback\n- If the caller is unsure about the category, help them choose based on their description\n- Always ask for a specific location — \"near my house\" is not enough, ask for the street or landmark\n- If the caller is following up on a previous report, use check_feedback_status with their reference number\n- Never promise a specific timeline for resolution — say the team will attend to it as soon as possible\n- Whenever you say any closing phrase (goodbye, bye, take care), you MUST call end_call in that SAME response\n\nLANGUAGE:\n- Default language is English.\n- If the caller speaks a different language, respond in English and ask if they need assistance in another language.",
    "ms": "",
    "zh": ""
  },
  "agentData": "Environmental services feedback system.\n- All feedback cases are assigned a reference number (format: NEA-YYYY-MM-XXXXXX)\n- Cases are routed to the appropriate DPC region team based on location\n- Service level: team will attend within 24-48 hours depending on urgency\n- High urgency: illegal dumping of hazardous materials, fallen trees blocking roads\n- Medium urgency: overflowing bins, dirty public areas, pest sightings\n- Low urgency: overgrown vegetation, general cleanliness feedback\n\nCALLER PHONE: {caller_phone}",
  "enableOmni": true,
  "omniVoice": "coral",
  "omniSpeechStyle": "",
  "omniBargeInRms": "0.050",
  "sttProvider": "gemini",
  "geminiModel": "gemini-2.0-flash-001",
  "geminiLangHint": ["en"],
  "vadThreshold": "0.40",
  "silenceDuration": "700",
  "bargeInEnabled": true,
  "bargeInMinDuration": "500",
  "idleTimeoutEnabled": false,
  "idleTimeoutSeconds": "30",
  "llmModel": "qwen3-32b",
  "temperature": "0.70",
  "maxTokens": "300",
  "topP": "0.90",
  "enableThinking": false,
  "ttsMode": "edge",
  "toolRouting": "auto",
  "functionsTextarea": "[\n  {\n    \"type\": \"function\",\n    \"function\": {\n      \"name\": \"submit_feedback\",\n      \"description\": \"Submit an environmental feedback case. You MUST collect the issue type, location, and description before calling this function.\",\n      \"parameters\": {\n        \"type\": \"object\",\n        \"properties\": {\n          \"issue_type\": {\n            \"type\": \"string\",\n            \"enum\": [\"Cleanliness - Dirty Public Areas\", \"Cleanliness - Overflowing Bins\", \"Cleanliness - Illegal Dumping\", \"Cleanliness - Dirty Drains/Canals\", \"Greenery - Overgrown Vegetation\", \"Greenery - Fallen Trees/Branches\", \"Pest Control - Rats/Cockroaches\", \"Pest Control - Mosquito Breeding\", \"Others\"],\n            \"description\": \"Category of the environmental issue\"\n          },\n          \"location\": {\n            \"type\": \"string\",\n            \"description\": \"Exact location of the issue (street name, landmark, block number, playground name, etc.)\"\n          },\n          \"description\": {\n            \"type\": \"string\",\n            \"description\": \"Detailed description of the issue as reported by the caller\"\n          },\n          \"caller_name\": {\n            \"type\": \"string\",\n            \"description\": \"Name of the person reporting the issue\"\n          },\n          \"caller_phone\": {\n            \"type\": \"string\",\n            \"description\": \"Contact number of the reporter\"\n          },\n          \"urgency\": {\n            \"type\": \"string\",\n            \"enum\": [\"low\", \"medium\", \"high\"],\n            \"description\": \"Urgency level based on severity: high for hazards/blockages, medium for overflowing bins/pests, low for general cleanliness\"\n          }\n        },\n        \"required\": [\"issue_type\", \"location\", \"description\", \"caller_name\", \"caller_phone\"]\n      }\n    },\n    \"x_endpoint\": \"https://aiwhatsapp.mforce.asia/api/environmental/submit\"\n  },\n  {\n    \"type\": \"function\",\n    \"function\": {\n      \"name\": \"check_feedback_status\",\n      \"description\": \"Check the status of a previously submitted feedback case. Use when a caller wants to follow up on an existing report.\",\n      \"parameters\": {\n        \"type\": \"object\",\n        \"properties\": {\n          \"reference_number\": {\n            \"type\": \"string\",\n            \"description\": \"The case reference number (e.g. NEA-2026-05-025342)\"\n          },\n          \"caller_phone\": {\n            \"type\": \"string\",\n            \"description\": \"Caller's phone number to look up their cases\"\n          }\n        }\n      }\n    },\n    \"x_endpoint\": \"https://aiwhatsapp.mforce.asia/api/environmental/status\"\n  }\n]",
  "enableTransferAgents": false,
  "transferDelay": "1.5",
  "speechRate": "1.0",
  "pitchRate": "1.0",
  "ttsVolume": "100",
  "enableLanguageAgent": false,
  "languageAgentGreeting": "",
  "languageAgentInstructions": "",
  "emotionEnabled": false,
  "emotionEngineUrl": "",
  "voiceMap": {"default": "Ethan", "en": "Ethan", "ms": "Ethan", "zh": "Cherry"},
  "omniVoiceMap": {"default": "coral", "en": "coral", "ms": "coral", "zh": "coral"},
  "acrs": {},
  "emotionConfig": {},
  "transferAgents": [],
  "allowedLanguages": ["en", "ms", "zh"]
}